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Policies

Appointment Deposit

We are committed to providing you with the highest quality service and ensuring your satisfaction. To secure your appointment, we have implemented an advanced non-refundable deposit policy.

Effective immediately, a non-refundable deposit of 50% of the total service cost will be required upon booking your appointment. This deposit will be applied towards the final cost of your services on the day of your appointment.

Please note that the deposit is non-refundable, regardless of any changes or cancellations made to your appointment. We understand that unforeseen circumstances may arise, and we will do our best to accommodate rescheduling requests whenever possible. However, any changes must be made at least 48 hours before your scheduled appointment to avoid forfeiting the deposit.

We appreciate your understanding and cooperation in adhering to this policy. By implementing this advanced non-refundable deposit policy, we aim to protect the time and resources of our dedicated stylists, ensuring that they are fully prepared to provide exceptional service to every client.

Once appointment is booked you will receive a text message with deposit payment instructions. We will hold your appointment for 24hrs, if deposit is not received your appointment will be cancelled. Once deposit is paid you will be sent a confirmation text message. Payment of deposit will be accepted via E-Transfer to

CurlPerfection2022@gmail.com 

Thank you for your trust and continued support. We look forward to serving you soon.

Consultation

A consultation is require prior to any colour service. Service fee of consultation will be applied towards the balance of the colour service deposit. We understand booking  a service with a new Hairstylist can make you nervous. We complete a full consultation with every haircut and style service at the beginning of your appointment. If you still desire a consultation prior to your service appointment we charge a $25 service fee.

late arrival

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know, if we miss your call please leave a detailed voicemail. If you are more than 15 minutes late it may result in your service being rescheduled. You will forfeit your deposit and will owe the remaining 50% of your service cost to rebook . If we keep the appointment for you, we may not be able to complete the full service you booked.

Cancellation

At CurlPerfection, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, give us a call, if we miss your call please leave a detailed voicemail and we will get back to you. When you reschedule your appointment prior to 48 hours your deposit will be held for your new appointment time. If you inform us within 48 hours or less, you will forfeit your deposit. Want to find out more?

no show

We understand sometimes we forget about appointments. When we haven't heard from you by 10 mins after your scheduled appointment time we will reach out to you. If we are unable to make contact, we will cancel your appointment and you will forfeit your deposit and will owe the remaining 50% of your service cost to rebook and we cannot guarantee we will be able to book you in.

Payments

Cash or E-Transfer are the only accepted payment methods. Payment is required immediately after your service is completed.

E-Transfer sent to

CurlPerfection2022@gmail.com

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